Refund Policy

This Refund Policy constitutes an integral part of the Public Offer of "GFC ENERGY" LLC and sets out the terms for the refund of funds for the paid services of the Flexa service. Edition of 15 September 2026.

1. Nature of the Services

1.1. The Flexa service provides digital services: a subscription (Tariff — access to the functionality of the online service for employers, paid for once for 30 days or 1 year) and one-time digital services (including vacancy promotion, an additional vacancy and a contacts pack).

2. Subscription term

2.1. The subscription is not renewed automatically: at the end of the paid period, access to paid features ceases unless the Customer pays for the next period. Until the end of the period, access to the paid features is retained.

2.2. The cost of an already commenced paid period is non-refundable, except in the cases specified in Section 3.

3. Refund of Funds

3.1. A refund of funds is made if the service was not rendered or was rendered with inadequate quality through the fault of the Provider. Where the payer is a consumer (a natural person purchasing the service for personal needs not related to business activity), the Law of the Republic of Uzbekistan "On the Protection of Consumer Rights" also applies.

3.2. Funds charged in error are refunded in full.

3.3. If the access of the Customer to the Service has been blocked, or the Agreement has been terminated by the Provider, because of a breach by the Customer of the Public Offer, the Terms of Service or the law (clauses 14.5–14.6 of the Offer), the cost of the unused part of the paid period and of unused one-time services is not refunded. If it is established that there was no breach, the cost of the unused part is refunded in accordance with Section 4.

4. Procedure for Applying

4.1. To obtain a refund, the Customer sends a request to the email hello@flexa.jobs indicating the payment details (date, amount, transaction identifier) and the reason.

4.2. The Contractor confirms receipt of the request within 2 (two) business days and reviews the request on its merits within no more than 10 (ten) business days of receipt.

4.3. The refund of funds is made by the same method by which the payment was made (to the same bank card or the same settlement account) within 10 (ten) business days of the decision by the Provider to make the refund, in accordance with Article 27 of the Law of the Republic of Uzbekistan "On Electronic Commerce". The costs of the refund are borne by the Provider.

5. Refunds to individuals

5.1. If payment was made by an individual, that individual may request a refund under the procedure established by this Policy. The Law of the Republic of Uzbekistan “On Protection of Consumer Rights” applies where the service was purchased for personal needs not related to business activity; a payment made by an individual on behalf of or in the interests of a legal entity or individual entrepreneur is treated as a payment by the Customer.

5.2. Confirmation and review terms for requests from individuals are the same as those set out in section 4. Refunds are made to the same bank card used for the payment.

6. Contacts

"GFC ENERGY" LLC, TIN 310731422, Afrosiab Str. 35/1/4, Tashkent 100029, Uzbekistan. Phone: +998 71 252 52 87. Email: hello@flexa.jobs.